If you're having trouble with your internet connection or your screen is freezing during a video call, there could be several reasons behind it. Here are some steps to troubleshoot these issues:
1. Check your Internet Connection:
A stable and high-speed internet connection is critical for video calls. Test your connection speed using an online speed test. If it's slow, try moving closer to your router or consider using a wired connection instead of Wi-Fi for better speed and stability.
2. Restart your Router/Modem:
Sometimes, simply restarting your modem or router can improve your internet connection. Unplug the device, wait for about 30 seconds, then plug it back in and wait for it to fully start up.
3. Close Unnecessary Applications:
Having multiple applications or browser tabs open can slow down your device and use up your internet bandwidth, leading to a poor video call experience. Close any unnecessary applications or tabs, especially those that use a lot of data like streaming services or large file downloads.
4. Lower the Video Quality:
If your internet connection is slow, reducing the video quality can help prevent screen freezing. You can usually find this option in the call settings.
5. Update your Device and Application:
Make sure you're using the latest version of our application and that your device's operating system is up-to-date. Updates often include performance improvements that could resolve your issue.
6. Check for Overheating:
If your device is overheating, it may slow down or freeze. Allow it to cool down by shutting it off for a few minutes, and make sure it's in a cool, well-ventilated area.
7. Reinstall the Application:
If the issue persists, try uninstalling and reinstalling the application. This can often fix any issues caused by corrupt or outdated files.
8. Contact your Internet Service Provider (ISP):
If you're still having internet issues after trying the above steps, it may be a problem with your ISP. Contact them for further assistance.
If none of these steps resolve your issue, please contact our support team for further help. Provide as many details as possible about your issue, including your device model, operating system, specific problem you're experiencing, and the steps you've already taken to try and resolve the issue. This will help our team assist you more effectively.