If you're experiencing poor video or audio quality during your call, it could be due to various factors. Here are some steps to troubleshoot and hopefully resolve the issue:
1. Check Your Internet Connection:
A stable and high-speed internet connection is crucial for video and audio calls. Check if your internet is working correctly. If it's unstable or slow, try restarting your modem or router. If you're using a wireless connection, ensure you're close to your router, or consider using a wired connection for better stability.
2. Close Unnecessary Applications:
Running too many applications simultaneously can use up your system's resources and affect your call quality. Close any unnecessary applications, especially those that are internet-intensive, like streaming services or large file downloads.
3. Check Your Device Settings:
Ensure your microphone, speakers, and camera are set up correctly. You can do this by going to the settings or preferences on your device and checking the sound and video settings.
4. Update Your Software:
Ensure you're using the latest version of our software. Updates often include performance improvements and bug fixes that could resolve your issue. You can check for updates in the application's settings or on our official website.
5. Adjust Your Call Settings:
Our software allows you to adjust the video and audio quality settings. If your internet connection is slower, you might want to lower the quality to ensure a smoother call.
6. Check for Hardware Issues:
If you're still having problems, there may be an issue with your hardware. Test your camera, microphone, and speakers to ensure they work correctly. You can do this by using them with a different application or device.
If none of these steps solves your problem, please get in touch with our support team for further assistance. Remember to provide as many details as possible about the issue, including the device and operating system you're using, your internet connection details, and the steps you've already taken to try and resolve the problem. This will help us assist you more effectively.