If you're not receiving emails from our service, it could be due to a number of reasons. Here are some steps you can take to resolve this issue:
1. Check your Spam or Junk Folder:
Sometimes, emails may be incorrectly marked as spam by your email provider. Check your Spam or Junk folder to see if our emails are there.
2. Check your Email Filters:
Email filters could be directing our emails into different folders. Check any filters you've set up to make sure our emails aren't being moved or deleted.
3. Check your Email Settings:
Ensure you have not accidentally blocked our email address or marked it as spam. You can usually find this in the settings of your email provider.
4. Verify Your Email Address:
Make sure that the email address associated with your account on our service is correct. If it's not, you'll need to update it in your account settings.
5. Check for Full Inbox:
If your inbox is full, you won't be able to receive new emails. Delete or archive old emails to free up space.
6. Add us to your Contacts:
By adding our email address to your contacts, you can often prevent our emails from being marked as spam.
7. Check with your Email Provider:
Some email providers may use aggressive spam filters that block certain emails. If you've tried all the above steps and still aren't receiving our emails, contact your email provider for assistance.
8. Update your Email Preferences on our Service:
Ensure that you have not accidentally unsubscribed from our emails or adjusted your email preferences to exclude certain types of emails. You can usually find this in your account settings on our service.
If none of these steps resolve your issue, please contact our support team for further assistance. Be sure to provide as many details as possible about your issue, including your email provider, the specific problem you're experiencing, and the steps you've already taken to try and resolve the issue. This will help our team assist you more effectively.