If you're experiencing trouble with the volume or your microphone during a call, it could be due to various reasons. Here are some steps to troubleshoot and hopefully resolve the issue:
1. Check your Device Volume:
Make sure that your device's volume is not set to mute or low. You can usually find the volume controls on the side of your device or in the settings menu.
2. Check the Application Volume:
In some cases, the application's volume may be set to low, even if your device's volume is high. Check the application settings to ensure that the in-app volume is turned up.
3. Check your Microphone Settings:
Ensure your microphone is not muted in the application. You can usually find this setting in the call screen or in the application's settings.
4. Test your Microphone:
Try recording a voice memo or using another application to test whether your microphone works. It could be a hardware issue if you're unable to record sound.
5. Check your Device Settings:
Go to your device's settings to ensure your microphone is not disabled. If you're using an external microphone, check that it's properly connected and selected as the input device in your settings.
6. Update your Device or Application:
Make sure your device's operating system and the application are up-to-date. Updates often include bug fixes that might resolve your issue.
7. Restart your Device:
Sometimes a simple restart can resolve minor software glitches. Try restarting your device and then open the application again to see if the issue is resolved.
8. Reinstall the Application:
If you're still experiencing issues, try uninstalling and reinstalling the application. This can often resolve any issues caused by corrupt or outdated files.
If none of these steps resolves your issue, please get in touch with our support team for further assistance. Be sure to provide as many details as possible about your issue, including your device model, operating system, and the specific problem you're experiencing. This will help our team assist you more effectively.